79% of consumers still prefer to use the telephone to interact with a customer service center. Make sure you have the right tool in place, like the Callfinder speech analytics application, to ensure script compliance, call quality, and a resource to use for your agent training program.
![Call Center Infographic](http://fonolo.com/blog/wp-content/uploads/2012/05/call-center-infographic.png)
Source: http://www.zendesk.com/blog/call-centers-are-here-to-stay