Resources

Resource Library 

Check out our collection of resources to learn how our speech analytics solution informs agent coaching programs to enhance contact center operations and ultimately the customer experience.

CallFinder Product Overview

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Measuring Empathy with Speech Analytics

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Harnessing the Power of Automation: Strategies for Reducing Cost in the Contact Center

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CallFinder’s Seamless Tech Integration

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CallFinder Blog 

Learn how CallFinder’s call center speech analytics software and automated QA tools save valuable time and resources in the contact center.

woman holding phone and sound wave graphic

Gain Quick Wins in the Call Center Using Silence Detection

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coworkers watching a webinar and taking notes

Webinar Recap: Transforming Call Center Quality Monitoring to Improve MX

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woman standing in front of a screen showing call center analytics data to coworkers

How Call Center Analytics Helps Reduce Wait Times

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emotion and sentiment analysis on computer screen

Emotion and Call Sentiment Analysis: The Secret to Customer Empathy

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3 Reasons You Had a Bad Experience with Speech Analytics

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5 Tips for a Seamless Speech Analytics Integration

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Glossary

Learn more about CallFinder speech analytics and call QA solutions by searching for commonly used terms.
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FAQ

Do you have questions? We have answers! Here are some of the questions we’re asked the most.
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