Our Clients Rely on CallFinder 

"We did not have a tool that allowed us to measure empathy for our agent's phone calls. The CallFinder Insights really allow us to track empathy on each and every phone call. We've reduced the time the agent spends on the average call by over two minutes and increased our self-pay collections by $150,000 a month because we’re using CallFinder to coach our agents to show empathy. Partnering with CallFinder has been one of the better decisions we've made in a long time."

"Seeing the trends and knowing where the issues lie before they really become a big issue has been a game changer. We can quickly review outlier agents, outlier trends, call problems, and other issues. Getting that coaching into our agent’s hands has had a massive impact on our attrition. We have seen a 5% improvement in our attrition each month, from just having better, more clear, concise coaching opportunities."

"Overall, CallFinder is an impressive tool that makes my job easier, which is exactly what it is supposed to do. Not only does it make my job easier, but it also gives me an impressive amount of information without even opening the call. This makes it straightforward to know which calls may be more pertinent to review. In sum, my job would be much more difficult and tedious without CallFinder."

"Our Analyst helps with finding strategies and ways of asking questions to get to the end goal for us. Amazing team to work with and incredible tool to have in our performance toolkit. In addition, we have a lot of client requests that are specific and demanding - CallFinder gives us the ability to search specifically by these demands and zero in on outliers that are and are not following procedures."

"CallFinder has been an incredible source of value in our performance. We were only able to complete a couple live quality evaluations per agent per month, so having the data from all their calls is already a game changer. But on top of that, we have the ability to customize and rearrange and request what we need, and the CallFinder team just jumps on it and executes flawlessly."

"CallFinder makes it easier to ensure compliance. There is no need for one QA person to spot-check a couple of calls. With CallFinder, we get to hear every single call from all the agents, making it easier to detect errors. Not only that, but bringing issues to the agent’s attention has improved compliance because the agents now read the scripts verbatim – now they know exactly what to say in every call, which helps us out a lot with the dispute process. Otherwise, we get hit with a lawsuit. CallFinder has been a lifesaver."