Our Clients Rely on CallFinder 

"The dedicated support from a Single Point of Contact is an awesome approach to working with CallFinder. Our assigned Client Services Analyst provides all the support we need. He assists with configuration of scorecards, training as needed, and insight creation. Implementation was quick and our team members easily launched their scorecards. Using CallFinder has assisted our teams with their coaching and meeting of the minds. Overall, CallFinder is easy to use, and the integration was quick and simple."

"We did not have a tool that allowed us to measure empathy for our agent's phone calls. The CallFinder Insights really allow us to track empathy on each and every phone call. We've reduced the time the agent spends on the average call by over two minutes and increased our self-pay collections by $150,000 a month because we’re using CallFinder to coach our agents to show empathy. Partnering with CallFinder has been one of the better decisions we've made in a long time."

"Seeing the trends and knowing where the issues lie before they really become a big issue has been a game changer. We can quickly review outlier agents, outlier trends, call problems, and other issues. Getting that coaching into our agent’s hands has had a massive impact on our attrition. We have seen a 5% improvement in our attrition each month, from just having better, more clear, concise coaching opportunities."

"Overall, CallFinder is an impressive tool that makes my job easier, which is exactly what it is supposed to do. Not only does it make my job easier, but it also gives me an impressive amount of information without even opening the call. This makes it straightforward to know which calls may be more pertinent to review. In sum, my job would be much more difficult and tedious without CallFinder."

"Our Analyst helps with finding strategies and ways of asking questions to get to the end goal for us. Amazing team to work with and incredible tool to have in our performance toolkit. In addition, we have a lot of client requests that are specific and demanding - CallFinder gives us the ability to search specifically by these demands and zero in on outliers that are and are not following procedures."

"CallFinder has been an incredible source of value in our performance. We were only able to complete a couple live quality evaluations per agent per month, so having the data from all their calls is already a game changer. But on top of that, we have the ability to customize and rearrange and request what we need, and the CallFinder team just jumps on it and executes flawlessly."