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Features
Automate Your Call Reviews with AI-Fueled Features
CallFinder provides you with AI-fueled features that help you improve contact center customer engagements, gain and share insights, and improve QA and call performance. Gain insights into all customer calls so you can make more informed business decisions and create data-driven customer experience strategies.
Managed Client Services
CallFinder’s Managed Client Services and team of expert Speech Analysts sets us apart from the competition, and sets you up for success. No other provider offers ongoing support from an assigned Analyst who works with your QA team to define goals, suggest improvements, and continue to optimize the value of your investment.
Agent Scorecards
Monitor and score thousands of calls with consistency and accuracy, all at the click of a button. Use the time you’ll save to focus on coaching agents, tracking upsells and KPIs, and monitoring the customer experience.
Call Transcriptions
Quickly identify and react to trending issues, gain insights on key phrases and call reasons, uncover revenue opportunities, and coach agents on what’s actually happening on calls with searchable call transcriptions.
Analytics Reporting
Gain value from CallFinder from day one with our easy-to-use analytics reporting. With a variety of options to send and share reports, you can customize reports to fit the needs of your entire QA team, your agents, or even decision makers.
Sentiment and Emotion Analysis
Easily identify whether the overall value of a call is positive, negative, or neutral. Use these insights to coach on specific topics, such as de-escalation techniques or word choices that affect a caller’s mood, to increase customer satisfaction and gain quick wins.
Silence and Overtalk Detection
This unique feature helps QA managers quickly pinpoint trends and conversation nuances to quickly identify customer pain points, build on positive interactions, and give agents the confidence they need to make every call successful.
Transform Your QA to Transform Your CX
CallFinder Testimonials
What Our Clients Say
Erin Carmona
Director of First Impressions
Jennifer Small
Lead Admission Specialist at Aware Recovery Care
Schedule a Custom Demo
Our experts will demonstrate how CallFinder will work specifically for your organization.
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