Features > Automated Call Transcriptions

Automated Call Transcriptions

Automated call transcriptions help QA managers easily monitor and coach agents to ensure positive customer interactions, while monitoring trends and ensuring script compliance.

Video Testimonial

Uncover Performance Trends To Inform Business Strategies

CallFinder’s automated call transcription solution enables you to quickly read and search transcriptions of every agent-customer interaction. With our speech to text transcription engine, you have the ability to analyze all recorded calls using emotion detection and sentiment categorization. Turn your call recordings into a valuable resource with CallFinder’s speech recognition technology.

Drive CX Success With CallFinder's Advanced Features

With CallFinder’s speech to text transcription, you can pinpoint areas where agents need further coaching to improve CX, boost efficiencies, mitigate risk, and determine marketing successes.  If you’re still manually reviewing calls, it’s time to update your call center with automation. CallFinder offers a complete solution of automated tools to save you time and resources.

Automated Scorecards

CallFinder’s automated scorecards save time and provide managers with a deeper understanding of your agent and customer interactions and evaluate agents consistently, fairly, and accurately.
Automated Scorecards >

Sentiment & Emotion

Monitor the customer experience with sentiment analysis and emotion detection. Learn more about how our user-friendly Insights dashboard gives managers a quick view into the customer experience.
Sentiment Analysis >

Silence & Overtalk

Identify and address sources of customer frustration using root cause analysis. Learn how our silence and overtalk detection gives QA managers the data needed to coach agents on the more nuanced skills.
Silence & Overtalk Detection >

Kohler Increases Set Rates By 50% & Exceeds Sales Goals With 800response & CallFinder

Learn how Kohler accomplished these amazing results, and more, by working with CallFinder.

  • 50% increase in set rates
  • 30% increase in sales
  • 30-second response time to inbound calls
Read Case Study

RoadVantage Improves Contact Center Performance With Speech Analytics From CallFinder

This case study demonstrates how RoadVantage used CallFinder to meet the following objectives.

  • Improved agent compliance on every call
  • Ensured consistency for claims processes
  • Identified customer pain points
Read Case Study

Working With CallFinder

CallFinder is easy to use, reliable, and fast. From implementation to pricing, everything we do provides flexibility and gives you the results most relevant to your business needs.

Easy Implementation

We build your custom solution in 4-6 weeks, or less.
CallFinder Implementation

Seamless Integration

Quickly integrates with your existing tech stack.
CallFinder Integrations

Flexible Pricing

Custom pricing plans that adjust as your business grows.
CallFinder Pricing

Managed Services

One-on-one training with ongoing advice and support.
Managed Client Services

How Do Automated Call Transcriptions Work?

CallFinder’s automated call transcriptions are at the core of our solution. Our transcription engine transcribes every call recording into searchable text. From there, you can use these transcribed recordings to score agents on the criteria that’s important to your call center. Add to that sentiment analysis, emotion detection, and silence & overtalk detection, and you have everything you need to coach agents to success with unbiased feedback. Learn more in a custom demo!

Schedule a Demo >

Take A Tour Of CallFinder's Automated Transcriptions

With CallFinder’s automated call transcriptions, QA Mangers gain 100% visibility into every customer interaction with advanced speech-to-text technology. Schedule your demo to get a first-hand look at our automated transcriptions!

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