Get Your Free eBook
Choosing the Right Speech Analytics Solution
Learn how to choose the right speech analytics solution and why CallFinder is the leading speech analytics provider in this eBook.
- Understand Speech Analytics Basics
- Learn How Speech Analytics Improves CX
- Learn How to Increase Sales by 30% or More
- Learn What to Look for When Comparing Solutions
- See What Sets CallFinder Apart from Competitors
"*" indicates required fields
Strategic Partners
Why Speech Analytics
Leveraging a speech analytics solution is a highly efficient and effective way to improve agent performance, the customer experience, and ultimately increase revenue. But with the increasing number of solutions available, businesses are faced with an overwhelming number of options.
This guide is designed to help any organization choose the right speech analytics solution based on their needs and goals. We’ll also show you what sets CallFinder apart from the competition!
What You'll Get
Why CallFinder?
Automated Agent Scorecards
Searchable Call Transcriptions
Sentiment & Overtalk Analysis
Custom, Sharable Reporting
Managed Client Services
Affordable SaaS Technology
No Hardware Required
Contact Center Integrations
Direct CRM Data Feeds
Unlimited Account Users
CallFinder Speech Analytics
Special Features
Managed Services
Expert Advice & Ongoing Support
A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.
A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.
Affordable Pricing
Flexible, Usage-Based Pricing
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.
Automated Scorecards
Agent & Team Scorecards
Eliminate manual monitoring and gain a comprehensive understanding of how your agents are performing with our automated call scoring.
Eliminate manual monitoring and gain a comprehensive understanding of how your agents are performing with our automated call scoring.
Call Transcription
Turn Call Recordings Into a Valuable Resource
Quickly read and search the transcriptions of every agent-customer interaction to understand your customers and elevate their experience.
Quickly read and search the transcriptions of every agent-customer interaction to understand your customers and elevate their experience.
Sentiment Analysis
Easily Identify Common Pain Points
Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.
Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.
Custom Reports
Customized Reports & Data Exports
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.