CallFinder Case Studies

Explore our case studies to learn how CallFinder helps businesses drive more revenue with insights
gathered from our advanced speech analytics technology.

CallFinder Transforms Quality Monitoring at Verve, a Credit Union

Learn how Verve, a Credit Union

  • Increased MX score from 4.31 to 4.70 in a few months
  • Reduced below-expectations calls from 15% to 7.5%
  • Call monitoring expands from 5 calls per month to thousands
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Speech Analytics for Debt Collections: Methodist Health System + CallFinder

Learn how Methodist Health System

  • Self-pay collections increased by $150,000 per month
  • Agent quality score increased from 85% to 95%
  • Average call time reduced by over 2 minutes
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Collections & Debt-Recovery Business Improves Agent Performance with Automated Call Scorecards Powered by Speech Analytics

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RoadVantage Improves Contact Center Performance With Speech Analytics From CallFinder

This case study demonstrates how RoadVantage used CallFinder to meet the following objectives.

  • Improved agent compliance on every call
  • Ensured consistency for claims processes
  • Identified customer pain points
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