Call Quality Monitoring Solutions

Manually monitoring agent interactions in the contact center is painstakingly slow, expensive, and cannot provide a statistically valid view of your agents’ performance and progress. When you automate your call quality assurance process, you gain 100% visibility in less time and with less work. This means you can automatically score and track agent performance for thousands of calls all at the touch of a button. Say goodbye to spreadsheets and say hello to CallFinder.

Many contact center professionals can remember the days of manually monitoring calls with customers to extract insights into agent performance and customer experience. Advancements in speech analytics have enabled CallFinder to provide contact centers with automated tools to accomplish these tasks with an ROI that is often measured in a few months or less. Call data can now be structured and analyzed to deliver automated scorecards for call quality monitoring tasks, and to keep a pulse on CX and improve customer service using sentiment analysis.