Insurance Agencies

“Seeing the trends and knowing where the issues lie before they really become a big issue has been a game changer. We can quickly review outlier agents, outlier trends, call problems, and other issues. Getting that coaching into our agent’s hands has had a massive impact on our attrition. We have seen a 5% improvement in our attrition each month, from just having better, more clear, concise coaching opportunities.”

“CallFinder makes it easier to ensure compliance. There is no need for one QA person to spot-check a couple of calls. With CallFinder, we get to hear every single call from all the agents, making it easier to detect errors. Not only that, but bringing issues to the agent’s attention has improved compliance because the agents now read the scripts verbatim – now they know exactly what to say in every call, which helps us out a lot with the dispute process. Otherwise, we get hit with a lawsuit. CallFinder has been a lifesaver.”

“Overall, CallFinder is an impressive tool that makes my job easier, which is exactly what it is supposed to do. Not only does it make my job easier, but it also gives me an impressive amount of information without even opening the call. This makes it straightforward to know which calls may be more pertinent to review. In sum, my job would be much more difficult and tedious without CallFinder.”