Powered by AI. Built for The Human Experience.

AI-Powered Speech Analytics

Unlock the full potential of your customer interactions with CallFinder’s AI speech analytics solution and human expertise.

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graphic of a human brain combined with AI to depict the synergy of humans and AI in speech analytics

Revolutionizing Customer Insights with AI and Human Intelligence

CallFinder's AI Speech Analytics

CallFinder combines cutting-edge AI technology with expert human analysis to transform your customer conversations into actionable business intelligence. Our unique approach ensures you get the speed and efficiency of AI with the nuanced understanding only human experts can provide.

How our process works.

Understanding Artificial Intelligence

  1. AI-Powered Analysis: Advanced algorithms transcribe and analyze your calls
  2. Pattern Recognition: AI identifies trends to create scorecards and reports
  3. Human Experience: Our expert analysts provide context and deep insights

Artificial Intelligence and CallFinder

CallFinder’s speech analytics AI software has always been on the cutting edge of advancements in technology, but it is our focus on the human experience that sets us apart from the rest.

Accuracy

AI + Human verification ensures reliable results every time

Context

Expert analysts understand nuances and provide insights specific to your business

Flexibility

Customized solutions and pricing tailored to your needs and your budget

Satisfied Clients

“We did not have a tool that allowed us to measure empathy for our agent’s phone calls. The CallFinder Insights really allow us to track empathy on each and every phone call. We’ve reduced the time the agent spends on the average call by over two minutes and increased our self-pay collections by $150,000 a month because we’re using CallFinder to coach our agents to show empathy. Partnering with CallFinder has been one of the better decisions we’ve made in a long time.”
Methodist Health System
Director of Collections
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“Seeing the trends and knowing where the issues lie before they really become a big issue has been a game changer. We can quickly review outlier agents, outlier trends, call problems, and other issues. Getting that coaching into our agent’s hands has had a massive impact on our attrition. We have seen a 5% improvement in our attrition each month, from just having better, more clear, concise coaching opportunities.”
Angie Kronlage
Director of Program Management
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“Our member experience score has gone from 4.3 in January to a 4.7 in June, because we’ve been able to focus on soft skills.”
Cheryl Beams
Service Center Manager, Verve, a Credit Union
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Our AI Technology

When you choose CallFinder, you get actionable, business-focused insights right at your fingertips. The best part? AI and CallFinder handle the heavy lifting so the humans can focus on what matters most.

Reliable Transcriptions

CallFinder’s AI-powered technology ensures transcription accuracy, and near real-time analysis of large call volumes.

Sentiment & Emotion Analysis

We’ve included emotion and sentiment metrics to help managers understand the nuances of a successful call.

CallFinder Trends

Automated scorecards with trend identification help managers get ahead of potential issues or compliance risks.

Get answers to common questions about our AI-fueled speech analytics solution

FAQs: CallFinder Speech Analytics + AI

How does CallFinder differ from purely AI-based tools?

That’s easy! We offer a unique combination of AI technology and human analysis. This synergistic approach delivers more accurate, actionable, and contextually relevant insights than a purely AI-driven tool could provide.

Can CallFinder integrate with our existing systems?

Indeed! CallFinder’s cross-platform solution can integrate with any telephony or call recording system, and we can customize our solution to work with any existing tech stack. That’s why we have a 100% success rate with our integrations.

Will this be more work for my overburdened IT staff?

Not at all! CallFinder was designed to be as IT-light as possible, removing the burden from your team. While client input is a key part of implementation, the CallFinder team does the heavy lifting to complete your custom solution in 4-6 weeks.

How do you ensure data security and privacy?

Not to worry! CallFinder CallFinder is SOC2 and HIPAA compliant solution with data redaction and other security capabilities, such as restricting access to confidential information, to ensure the protection of your data.

What kind of training and support do you provide?

CallFinder’s user-friendly software requires minimal training. Plus, only CallFinder assigns a human expert to your QA team as your personal guide, ensuring you gain the most value from our solution from day one.

How much is this going to cost us in the end?

We offer flexible pricing plans that can be adjusted as your business and your QA requirements evolve. Our friendly team members are happy to help you find a solution that fits your specific needs and your budget.

AI Speech Analytics Created for the Human Experience

A Human Expert Is On The Way

At CallFinder, we elevate HX as much as we help clients elevate CX. That’s why each CallFinder client is assigned a expert Speech Analyst who provides a contextual interpretation of CallFinder’s AI-generated data, including:

  1. Identification of KPI goals and client needs
  2. Scorecard creation and ongoing fine-tuning
  3. Strategic insights based on industry expertise
  4. Personalized guidance and support
CallFinder’s Human Experts >

Demo CallFinder's AI-Fueled Speech Analytics Solution

CallFinder’s AI-fueled speech analytics solution provides the benefits of AI plus the situational intelligence only humans can bring to the table. Our expertise and AI technology combine to help you foster a more proactive approach to your QA process. If you are looking to increase efficiency, improve agent performance, and boost new revenue, simply fill out the form to schedule a custom demo.

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