CallFinder Coaching

CallFinder coaching is powered by AI but driven by humans. Our complete coaching solution gives call center mangers everything they need to provide unbiased, custom feedback that gets results. We help make every agent your best agent.

You've Got Call Center Challenges

We've Got the Coaching Solutions

Improve CX

Build accountability with constructive, evidence-based feedback and progress tracking with 12-month data storage.

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Drive Revenue

Increase conversions and upsells by training agents to close more deals through contextual feedback and coaching.

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Reduce Risk

Protect your call center through automated compliance scoring, tracking, and compliance-based coaching.

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Boost Efficiency

Improve call center performance and save valuable resources through coaching strategies that focus on specific goals.

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Coach Agents for Success

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Reduction in AHT

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Increase in Revenue

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Reduction in Agent Churn

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Reduction in QA Time

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Customer Needs Visibility

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Automate your QA for 100% visibility into customer interactions

Manual QA and call scoring is a thing of the past. Move your call center forward with CallFinder’s automated QA solution to reduce churn and uncover coaching opportunities.

Easily score, track, and improve agent performance, all in one solution

Make sure no one drops the ball with unbiased scorecards, sentiment analysis, emotion detection, silence & overtalk, and coaching features all built into one, easy-to-use solution.

Boost efficiency with streamlined workflows

Easily streamline your workflow with our user-friendly dashboard and automated transcripts that help coaches identify trends and pinpoint the agents and areas that need improvement.

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Make annual reviews easy with 12-month storage

Motivate your team and reduce the stress of year-end performance reviews with access to automated scorecards and coaching tasks for up to 12 months.

CallFinder is not a project

Seamless Integration. Easy Implementation.

Call centers can miss out on revenue-generating opportunities because of some common misperceptions about the success rate of a new integration. CallFinder has a 100% integration success rate because we designed our solution to work with any tech stack. Plus, the CallFinder team does all the heavy lifting, so all you have to focus on is improving your call center. Watch this short video to learn why implementing CallFinder is not a project.

Learn how call center managers save time and meet revenue goals with CallFinder

CallFinder Testimonials

“Seeing the trends and knowing where the issues lie before they really become a big issue has been a game changer. We can quickly review outlier agents, outlier trends, call problems, and other issues. Getting that coaching into our agent’s hands has had a massive impact on our attrition. We have seen a 5% improvement in our attrition each month, from just having better, more clear, concise coaching opportunities.”