-
CallFinder Speech Analytics > CallFinder Solution Overview
Transform Your QA From Random Sampling To Actionable Insights
CallFinder gives you the tools to unlock valuable data from every customer interaction to accelerate growth and promote change throughout your entire business.
The CallFinder Solution
CallFinder’s cloud-based, speech analytics solution provides automated quality assurance for customer engagements in your contact center or business. We take the best of leading speech analytics technologies to deliver the only available solution that optimizes performance, functionality, and accuracy without compromising user experience. CallFinder’s scalable design gives you the flexibility to pay only for what you need as your revenue goals and budget requirements change. CallFinder transforms your QA so that you can focus on transforming the customer experience.
Video Testimonials
Mitchell Taylor
Director of Collections for Methodist Health System
Jennifer Small
Lead Admission Specialist at Aware Recovery Care
Erin Carmona
Director of First Impressions
CallFinder Key Features
Automated Agent Scorecards
CallFinder’s automated scorecards offer an accurate, unbiased approach to evaluating agent performance – whether it’s an individual agent, agent team, or specific calls. Scorecards provide actionable insights and consistency in the feedback you provide to your contact center agents. CallFinder is the only usage-based speech analytics solution to provide one-on-one training from a human being who will guide you through the scorecard setup phase and provide ongoing support and advice.
Customer & Agent Insights
CallFinder’s agent insights includes automated transcripts for 100% of your customer interactions, along with sentiment analysis and silence detection – all directly within CallFinder’s user-friendly dashboard. Quickly uncover trends and outliers in your searchable transcriptions to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance. Best of all, we get you up and running in weeks, not months like most solutions.
Take The Guesswork Out Of Quality Assurance & Take Control Of Your Success
CallFinder’s solutions analyze every recorded customer interaction to provide a nuanced understanding of your customers while uncovering agent knowledge gaps so you can improve the KPIs that matter most to your business. Our automated scorecard solution comes with an experienced Speech Analyst who works with you to set goals and create strategies to ensure that you get your desired outcomes. Get started with a custom quote.
"*" indicates required fields