What Is Speech Analytics?
Speech analytics transforms customer conversations into actionable insights using automated technology. More specifically, speech analytics software takes the automated call transcriptions and analyzes customer interactions to provide immediate insights about your customers and your business. Speech analytics can improve CX, boost call center performance, grow revenue, and the automated tools save both time and money. Automated call scorecards give you an even deeper understanding of how your agents handle calls, ultimately helping you identify and track the metrics that matter most to your business or call center.
How Do Contact Center Use Speech Analytics?
Most businesses use speech analytics in the call center to anticipate their customers’ needs, improve customer interactions, and deliver faster, more positive resolutions. Before implementing a speech analytics solution, businesses typically choose the key performance indicators that they want to improve, such as Average Handle Time or CSAT scores. Once the business has a better understanding of how their call center agents interact with customers using speech analytics technology, they can use that data to create CX tactics that provide a consistent, positive customer experience.
CallFinder Vs. Other Call Center Speech Analytics Solutions
Before you choose a speech analytics software system, it’s imperative that you conduct a speech analytics solution vendor comparison. When you’re comparing speech analytics vendors, look at more than just their technology. Look at how the vendors support their end users and the training they provide. To get the most out of a speech analytics system, you need to know how to use it, so the training and support a company provides are just as important as the system itself. Learn more about the benefits how CallFinder’s speech analytics solution, and how it can help your businesses thrive.
Why CallFinder Speech Analytics
CallFinder has become one of the nation’s top speech analytics vendors by selling the best speech analytics software available. By selling and supporting the best speech analyzer around, CallFinder helps business of all sizes and in all industries succeed and grow. In addition to our reputation, we are committed to our clients. And our accolades show it! Check out our online reviews, or visit our About Us page to learn more about why our clients love working with us.
Data Security & Redaction Capabilities
We Offer Several Data Security Procedures & Redaction Capabilities to Accommodate Your Business.
Speech Analytics Features to Look For
CallFinder includes all of the necessary speech analytics tools needed for your call center reach established performance goals and turn your recorded calls into valuable assets. With a full suite of call center reporting software tools, CallFinder provides your business with the data to make informed, strategic business decisions that will improve agent performance and company procedures while reducing costs and enhancing the customer experience. Learn more about all the advanced features we offer.
Mitchell Taylor
Director of Collections for Methodist Health System
Jennifer Small
Lead Admission Specialist at Aware Recovery Care
Erin Carmona
Director of First Impressions
MSaaS Speech Analytics Solution With Built-In Client Support
CallFinder’s built-in client support is like no other in the industry. Every CallFinder speech analytics client is assigned to an experienced CallFinder analyst who becomes an extension of your QA team. Your Analyst works with you to define your goals and continue working with you well beyond implementation to ensure your success with our solution.Unlike other providers, CallFinder does all the heavy lifting for you so that you never need to hire outside consulting services or additional staff to get the most out of CallFinder.
Common Issues Solved by Speech Analytics Software
Once you’ve chosen the speech analytics system and company you want to work with, you’ll be able to use your system to gain valuable insights you can act on to increase your bottom line, streamline your customer service and improve your operational processes. Some common problems that call centers grapple with are inefficient calls, unhappy customers and missed sales opportunities. As you grow your business, a speech analytics software system can help you resolve these issues. Here are just a few of the more common issues in businesses with call centers and contact centers.
Grow Your Business with CallFinder
Speech Analytics Provides Business Insights
Boost Efficiency
CallFinder Speech Analytics Reduces QA Time by 50%
CallFinder’s automated quality monitoring solution significantly lowers the time you spend on monitoring calls, giving you the ability to scale your QA processes without hiring more staff.
Exceed KPI Goals
Increase Sales by 30% with Speech Analytics
Learn how to meet team performance goals and generate sales conversions while promoting positive customer experiences using CallFinder’s agent insights and sentiment analysis.
Improve CSAT Scores
Reduce AHT by 15%
CallFinder’s automated scorecards help QA Managers uncover common customer issues and coach agents to quickly solve problems and move on to the next call to reduce Average Handle Times and overall cost.
Engage Your Employees with Speech Analytics
Apply Speech Analytics To Any Business Challenge
CallFinder works with businesses and organizations in all industries to help them develop and reach their business objectives by gaining insight into the most valuable asset they have – their customers. Explore the different use cases to learn how CallFinder can help your business.
Schedule A Demo
Learn how CallFinder’s speech analytics solution provides automated tools to overcome common challenges in the call center. Book your 15-minute demo today!
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